What Are The Ordering And Canceling Deadlines?
We make it easy to plan around your schedule with two weekly delivery options.
For the Dietitian-Designed Meal Plans:
To place an order:
Online orders may be placed up to 11:59pm on Mondays for a Thursday start date, and 11:59pm CT on Thursdays for a Monday start date. If you need assistance with ordering, call your local distributor (if applicable), call our customer service at 800-442-3438, or email us at customersupport@sshe.com.
To cancel or change your existing order:
Call your local distributor (if applicable), call our customer service at 800-442-3438, or email us at customersupport@sshe.com no later than Thursday at 7:00 p.m. CT for meal plans starting on Mondays, and Monday at 7:00 p.m. CT for plans starting on Thursdays.
Subscription orders may be cancelled by the user in their account section. Please note recurring orders run early Monday morning for plans with a Thursday start date and early Thursday morning for plans that have a Monday start date. Cancelling a subscription will not automatically cancel an existing order in the system.
If your request is received after the deadline, your order will be processed as scheduled and may not be eligible for changes or cancellation. Please note, all 7-day orders are treated as one order and cannot be split for cancellation.
For the Choose Your Own Meal Plans:
To place an order:
Online orders may be placed up to 11:59pm on Mondays for a Monday start date, and 11:59pm CT on Thursdays for a Thursday start date. If you need assistance with ordering, call your local distributor (if applicable), call our customer service at 800-442-3438, or email us at customersupport@sshe.com.
To cancel or change an existing order:
Call your local distributor (if applicable), call our customer service at 800-442-3438, or email us at customersupport@sshe.com no later than Monday at 7:00 p.m. CT for meal plans starting on Mondays, and Thursday at 7:00 p.m. CT for plans starting on Thursdays.
If your request is received after the deadline, your order will be processed as scheduled and may not be eligible for changes or cancellation.